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Privacy Policy

Last updated: July 28, 2026

This Privacy Policy explains how AWD Sounds collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact support or subscribe to communications.

1. Data controller

AWD Sounds is operated by Felipe Joseph Chebib Awad in São Paulo, São Paulo, Brazil.

Privacy contact: awdsounds@gmail.com.

2. Information we collect

Depending on how you use the website, we may collect:

  • name and email address;
  • billing country, region, city, postal code and address;
  • account and order information;
  • products purchased and download history;
  • payment status and payment-provider references;
  • support messages and related correspondence;
  • marketing preferences;
  • IP address, browser, device and technical logs;
  • cookies, session identifiers and security information.

We do not directly store complete card numbers. Payment information is processed by the selected payment provider.

3. Why we use information

We use personal information to:

  • process payments and deliver purchases;
  • create and maintain customer accounts;
  • provide secure download access;
  • send transactional emails;
  • respond to support and legal requests;
  • detect fraud and protect the website;
  • comply with accounting, tax and legal obligations;
  • improve the website and customer experience;
  • send marketing communications when permitted.

4. Legal bases

Depending on the activity and applicable law, processing may be based on performance of a contract, compliance with legal obligations, legitimate interests, fraud prevention, exercise of legal rights or consent.

5. Service providers

We may share the minimum necessary information with providers that support our operation, including:

  • WooCommerce and WordPress infrastructure;
  • Stripe;
  • PayPal;
  • Mercado Pago;
  • Brevo and email-delivery services;
  • hosting, database, backup and security providers;
  • analytics or SEO services when enabled;
  • professional advisers and public authorities when legally required.

These providers process information under their own terms, privacy policies and legal obligations.

6. International transfers

Some service providers may process information outside Brazil. Where required, we use appropriate contractual, organizational or legal measures for international data transfers.

7. Retention

We retain information for as long as reasonably necessary to complete purchases, maintain download rights, provide support, prevent fraud and comply with legal, accounting and tax obligations.

Some records may remain stored when deletion is restricted by law or necessary for the exercise of legal rights.

8. Cookies

The website uses essential cookies for login, cart, checkout, security, currency selection and customer sessions. Optional analytics or marketing cookies may be used when enabled and permitted.

Blocking essential cookies may prevent the cart, account or checkout from working correctly.

9. Security

We use technical and organizational measures designed to protect personal information, including encrypted connections, access controls, protected downloads, authentication controls, backups and monitored service providers.

No internet service can guarantee absolute security. Customers should use unique passwords and protect access to their email accounts.

10. Your privacy rights

Subject to applicable law, you may request:

  • confirmation that we process your information;
  • access to your personal information;
  • correction of incomplete or inaccurate information;
  • information about sharing and processing;
  • portability where applicable;
  • anonymization, blocking or deletion where legally available;
  • withdrawal of consent;
  • review or objection where applicable.

Requests may be sent to awdsounds@gmail.com. We may request reasonable information to verify identity before responding.

11. Marketing

You may unsubscribe from marketing emails through the unsubscribe link or by contacting us. Transactional messages related to orders, security and downloads are not marketing communications.

12. Children

The website is not directed to children. If you believe a child has provided personal information without appropriate authorization, contact us.

13. Policy updates

We may update this Policy to reflect legal, operational or technical changes. The latest version and update date will be displayed on this page.

14. Contact

Privacy requests and questions: awdsounds@gmail.com.

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